Service Management

Service Management

The service management allows you to efficiently administer customer warranty and service contracts and manage service order. You can create service contracts based on warranted products you are selling or create them separately for support services rendered for third-party products.

Service

Better planning in your service organization

Gives you instant access to real-time information through one single system

Customer card

Contains all serial number items that you sold to your customer and for which service can be provided.

Service Contract

you can efficiently manage warranty and service contracts and help ensure the timely and accurate execution of contract terms.

Service Order

You can enter and respond to service order quickly, and provide support for service operations and customer interaction activities.

Solution base

Create and update common solutions to customer’s problems and questions with display to all the solutions that were ever recorded in OVC.
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